Support
Get help with REFRACT Platform. Contact the support team, access documentation, and find answers to common questions.
Contact Support
Support Email
Response time: 1 business day for standard queries. Production-impacting issues are prioritised.
| Topic | Contact |
|---|---|
| Technical support: installation, configuration, errors, troubleshooting | support@vaultpdf.io |
| Sales and licensing: pricing, plans, renewals, procurement | sales@vaultpdf.io |
| General enquiries: partnerships, feedback, other | contact@vaultpdf.io |
Documentation
Most installation, configuration, and integration questions are covered in the documentation:
- Quick Start - Install and configure REFRACT Platform from scratch
- Business Central Integration - AL extension, templates, lifecycle setup
- Dynamics 365 Sales Integration - CRM integration, command bar actions, and workflows
- Power Platform Connector - Connector setup, authentication, and flow patterns
- FAQ - Answers to common questions
Security and Compliance
For security reviews, compliance assessments, or data processing queries:
- Trust Center - Architecture, security controls, sub-processors, and incident response
- Security Verification - Tenant isolation and security verification steps
- Privacy Policy - How data is processed within your Azure tenant
- Terms of Service - Legal terms governing use of REFRACT Platform
FAQ
Frequently asked questions about the REFRACT Platform - covering general usage, security and compliance, architecture, licensing, template management, and how REFRACT Platform compares to traditional PDF tools.
Privacy Policy
VaultPDF Privacy Policy covering how data is processed, stored, and protected within your Microsoft 365 / Azure tenant.